Privacy Policy

In this Privacy Policy, “Counterpilot” “we”, “us”, and “our” means Counterpilot Arts Ltd (ABN 41 666 216 440).

We are committed to protecting your privacy. By providing personal information to us, including via your dealings with our organisation and your use of this website, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

This policy has been developed to ensure that personal information is handled appropriately and in accordance with applicable laws, including the Privacy Act 1988 (Cth) (the “Privacy Act”). The Privacy Act incorporates the Australian Privacy Principles (the “APPs”). The APPs set out the way in which personal information must be treated.

Before providing us with any information, you should read this Privacy Policy so that you understand and are comfortable with the ways that we collect, store and use the information that is shared with us by you, whether by your dealings with our organisation and/or as a visitor to our website. Please note that this Privacy Policy should be read in conjunction with (and is subject to) any other privacy statement that Counterpilot may provide to you when we collect your personal information or provide a particular program or service.

We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Who does the privacy policy apply to?

This policy applies to any person for whom we currently hold, or may in the future collect, personal information.

We collect personal information from a variety of people who interact with our organisation, including but not limited to our members, participants, clients and their personnel, subcontractors, suppliers and agents who perform services on our behalf, and from prospective and current employees.

What information does the privacy policy apply to?

Personal Information

This policy applies to personal information. In broad terms, “personal information” is information that is personally identifiable, such as a person’s first and last name, mailing address, email address, billing information, telephone numbers and/or other online contact information.

Personal information can also include data that is usually non-personally identifiable on its own, such as location data or IP addresses, data about personal attributes or online identifiers such as workplace or organisation name, but that taken with other data or information, may identify a person either directly or indirectly.

Sensitive Information

Our general practice is not to collect sensitive information about you unless it is needed for the purposes of providing services to you or obtaining services from you. For your understanding, “sensitive information” may include information relating to a person’s racial or ethnic origin, religious beliefs or affiliations, political opinions, philosophical beliefs, health or genetic information, sexual preference, membership of professional or trade associations or unions or criminal record.

However, if sensitive information is collected, it will only be as a result of its voluntary provision by users with their informed consent.

If you do volunteer information to Counterpilot, including sensitive information, by doing so you are providing consent for us to collect, store and use that information for the primary purpose for which it was collected.

How do we use personal information?

We take reasonable steps to use personal information for the primary purpose for which we collect it. The primary purpose for which information is collected varies, depending on the particular service being provided. For example, where you have opted in to receiving marketing communications: i. to send you offers and promotional material; or ii. to invite you to events.

Personal information may also be used by us for secondary purposes, including where: you have consented to us using your personal information for that secondary purpose; that use is within your reasonable expectations as to how we might use your personal information; and that secondary purpose is related to the primary purpose of collection.

How and when do we collect personal information?

The personal information we collect is in most cases supplied directly by you when you visit our website, give us your details, make a donation, register for our events, sign up to our mailing list, and from other ways in which you interact with Counterpilot. The type of interaction will determine the specific type of information we need to collect.

We also collect data via automatic processes when users visit or access our website or our other online platforms. We generally collect non-personally identifiable information in these processes, but sometimes personal information may be collected. For example, we use cookies and other tracking technologies to track user activity and engagement with our services, and to record information about website traffic, website usage and website user activity and preferences.

In what situations will we disclose your personal information?

Generally, personal information will not be disclosed to individuals or organisations outside of Counterpilot without your prior consent.

When we do disclose information to third parties, we use non-personally identifiable information wherever possible and we require third parties to only collect and use personal information in accordance with this privacy policy and for no purpose other than providing us with agreed services. Those third parties may include: our suppliers and partners; government bodies and regulators (including for mandatory reporting purposes); or if required by a court or pursuant to applicable law.

How do you access your personal information?

It is important that the information we hold about you is up-to-date. You should contact us if your personal information changes.

Access to information and correcting personal information

You may request access to the personal information held by us or ask us for your personal information to be corrected by using the contact details in this section. We will grant you access to your personal information as soon as possible. In keeping with our commitment to protect the privacy of personal information, we may not disclose personal information to you without proof of identity.

Complaints

If you wish to complain about an alleged privacy breach, you must follow the following process: the complaint must be firstly made to us in writing, using the contact details in this section. We will have a reasonable time to respond to the complaint. In the unlikely event the privacy issue cannot be resolved, you may take your complaint to the Office of the Australian Information Commissioner.

Who to contact

A person may make a complaint or request to access or correct personal information about them held by us. Such a request must be made in writing to:

Counterpilot Arts Ltd
47 Noble Avenue
Northgate QLD 4013
trouble@counterpilot.com.au

Changes to the policy

We may update, modify or remove this policy at any time without prior notice. Any changes to the privacy policy will be published on our website. If you have any comments on the policy, please contact us via the contact details provided in this policy.

This policy is effective June 2026.